FAQ
Getting Started
- What Do You Offer?
- How can your services help my business?
- What types of phone numbers do you offer?
- What Countries can I get a phone number in?
- How do I order a new number?
- What number type should I order?
Phone numbers
- What Countries can I get a phone number in?
- What types of phone numbers do you offer?
- What number type should I order?
- Is the ordered number directly active?
- Are all your numbers internationally accessible?
- Are there phone numbers which require any special documentation to purchase?
Packages & Features
- Why do I have a temporary number?
- My numbers are not activated yet
- How can I calculate my outpayment on a premium number?
- What features package should I order?
- How do I up- and downgrade my packages?
- How can I set and change call forwarding?
Keep My Existing Number
- Can I transfer my existing numbers to you company?
- How do I transfer my existing numbers?
- When selecting the option 'Keep My Existing Number' there are 2 different options: 'My number is already active' and 'My number is not active'; what is the difference?
- Can customers still reach me during the number porting process?
- What does number porting cost?
- What information you require to port my number?
Troubleshooting
- My number(s) are not accessible. I do not receive incoming calls!
- Calls are broken after a few seconds.
- Calls are not routed correctly
- I am experiencing poor audio quality.
- I do not receive calls on my SIP trunk
- Incoming calls stay in the queue.
Billing
- Where can I find my invoices?
- I have a question or dispute over an invoice.
- When can I expect my invoice and outpayment?
- How can I change my invoice e-mail address and purchase order (P.O.) number?
- Can I have multiple purchase order (P.O.) numbers?
- Can I change my payment method?
Account
- How can I stop a service?
- What can I do on my account?
- Where can I manage my company details?
- How can I manage multiple users under the same account?
- How Many Phone Numbers Can I Have On My Account?
- How can I transfer my services and contract to another company?